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Defective/faulty product compensation claims lawyers

If you have suffered an injury due to a defective product, it is essential to understand your rights and seek legal assistance to ensure you receive the compensation you deserve. At Stephensons, our team of experienced accident solicitors is dedicated to providing you with expert advice and guidance throughout your product liability claim. With a proven track record of success, we are committed to fighting for justice on your behalf, holding manufacturers accountable for their negligent actions. Trust our knowledgeable team to handle your case with diligence and determination, aiming to secure the maximum compensation possible for your pain, suffering, and financial losses.

Call us on 0161 696 6235 or fill in our online enquiry form.

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What is a defective / faulty product compensation claim?

A defective or faulty product compensation claim is a legal process in which a consumer seeks financial compensation for damages or injuries caused by a defective product. It involves proving that the product was dangerous or defective, and seeking compensation for medical expenses, lost wages, and other related damages.

Why choose our defective/faulty product solicitors?

If you have been the victim of a defective or faulty product and suffered injuries as a result, Stephensons are here to help you navigate the complex path towards compensation. Our team of experienced lawyers specialises in personal injury and has extensive knowledge in defective product claims.

At Stephensons, we understand the importance of a personalised approach. Our legal advisors will assess your case meticulously, determining whether you have grounds for a compensation claim. If you do, our dedicated personal injury professionals will guide you every step of the way, helping you to claim the appropriate level of compensation for your needs.

We pride ourselves on constantly evolving our services to meet the changing needs of our clients. No matter what obstacles you face, we are determined to secure the compensation you deserve.

With a simple conversation, we can evaluate your case and discuss the possibilities of a successful claim. Even if you are unsure whether you have grounds for a claim, don’t hesitate to reach out to us on 0161 696 6235.

At Stephensons, we have a track record of excellence. Our team was recognised as the 'Personal Injury/Clinical Negligence Team of the Year' at the prestigious 2022 Manchester Legal Awards. Additionally, we were commended in The Times Best Law Firms 2019 for our expertise and dedication to our clients.

How can our defective/faulty product claims solicitors help?

At Stephensons, our team of experienced defective/faulty product compensation claims lawyers are here to assist you in seeking justice and compensation for any harm caused by defective or faulty products. Our expert lawyers will navigate through complex legal processes, ensuring your rights are protected and helping you claim the compensation you deserve. We have a proven track record of successfully representing clients in a wide range of defective/product liability cases. From defective medical devices and dangerous toys to faulty machinery and electronics, we have the knowledge and expertise to handle your case effectively. Contact our team today to discuss your situation and explore your legal options.

Frequently asked questions

Can I claim compensation for faulty goods?

You may be able to claim compensation for faulty goods if you were injured or suffered financial loss because they were faulty. When you purchase a product and it is not of satisfactory quality, fit for purpose, or as described, you have the right to ask for a refund, repair, or replacement. If the seller does not resolve the issue, you may be entitled to compensation for any damages or losses incurred as a result of the faulty goods.

Who is liable for a defective product?

The liability for a defective product lies with the manufacturer or seller of the product. They are responsible for ensuring that the product is safe and meets the required standards. If the product causes harm or damage due to a defect, the manufacturer or seller can be held legally responsible for any resulting injuries or losses.

Can a retailer be held liable for defective products UK?

Yes, under the Consumer Rights Act 2015, retailers can be held liable for selling defective products in the UK. They are responsible for ensuring that the goods they sell are of satisfactory quality, fit for purpose, and as described. If a product is found to be defective, the retailer may be required to provide a refund, repair, or replacement.

What are my rights with faulty goods?

If you have purchased faulty goods, you have the right to a refund, repair, or replacement from the seller. This is protected under consumer law, and you may be entitled to these remedies even if there is no warranty or guarantee.

What happens if a consumer is injured by a defective product?

If a consumer is injured by a defective product, they may be entitled to file a faulty product claim against the manufacturer or seller. The injured consumer can seek compensation for medical expenses, pain and suffering, lost wages, and other damages related to the injury.

How do you prove a product is defective?

To prove a product is defective, collect evidence such as photographs, videos, or documents that clearly demonstrate the defect. Keep the product and any packaging, instruction manuals, or receipts as evidence. Consult with a personal injury solicitor for assistance in building a compensation claim if you wish to claim for an injury the defective product caused.

What evidence do I need to support my accident products claim?

You will need to provide evidence such as photographs or videos of the accident that was caused by the product, medical records documenting injuries sustained, witness statements, police reports, and any other relevant documentation or evidence that establishes the cause and severity of the accident and the resulting damage or injuries.

How long does the claim process take?

The claim process can vary, depending on the specific circumstances, who is liable and the court system, but it typically takes between a few months up to several years to resolve a personal injury claim.

What should you do if you get a defective product?

If you receive a defective product, you should immediately contact the customer service or support team of the company from which you purchased the product. You should explain the issue and request a replacement or refund, depending on the company's policies. You'll need to provide any necessary information or evidence required to support your claim.

How much compensation can I expect to receive for my accident products claim?

The amount of compensation you can receive for your accident products claim will vary depending on factors such as the severity of your injuries, the impact on your daily life, and the extent of the damage caused by the product. It is advisable to consult with a legal professional who can provide a more accurate estimation based on your specific circumstances.

Contact our faulty products claims solicitors

If you believe you may be entitled to compensation for an accident or injury relating to product liability, we encourage you to get in touch with our experienced team of solicitors. With a deep understanding of the complexities surrounding product liability claims, we can provide you with the guidance and support necessary to navigate this often challenging process. Whether you wish to discuss your case over the phone or prefer to fill out our online enquiry form, our dedicated professionals are standing by to assist you. Contact us today on 0161 696 6235 or complete our enquiry form to take the first step towards securing the compensation you deserve.

Recent cases

Stephensons’ personal injury specialists recently settled a case for a claimant who had sustained injury due to tripping over a defective suitcase.

The claimant was travelling on a domestic flight in the UK. They were using a suitcase purchased the previous month from a well known high street retailer.  This was the first time using the suitcase since purchase. The suitcase had been carried into the airport. On arrival at the destination airport, they removed the suitcase from the conveyor belt, extended the handle and tried to pull it on two wheels. The wheels seemed very stiff, so they put the handle back in and wheeled the suitcase with some difficulty, using all four wheels on the ground. As they did so, the wheels suddenly stopped and locked, causing our client to fall over the suitcase, landing on the gravel outside of the airport, sustaining injuries to their hands, right knee and face.

The client sustained multiple grazes and lacerations to their face and right hand, which resolved in six months, and a soft tissue injury to their right knee which was anticipated to resolve within 12 months of the accident.

Stephensons proceeded with the case and it was settled out of court with the claimant receiving the sum of £2,000 or their injuries.

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