Faulty product compensation claims

Defective or faulty product claims is unfortunately an area which is quite common. Here at Stephensons, we have a specialist team of personal injury solicitors who can help guide you through these often complex claims. For free initial advice please call the Stephensons legal team on 0203 816 0065.

When a business supplies products to consumers, they must ensure the products are safe. The biggest responsibility lies with the producers (such as the manufacturer), however distributors of products also have legal responsibilities, such as shops. Producers of products must ensure that products are safe by warning customers about potential risks and monitoring the safety of products. If a business fails to meet their responsibilities, there can be serious consequences including legal action, large fines and even imprisonment. The business can also be sued by anybody who has been harmed in any way as a result of using the product.

What is my injury compensation claim worth?

Try our interactive personal injury claims calculator using the link below to find out how much compensation you may be entitled after an accident which resulted in injury.

Personal Injury Calculator

How can Stephensons help?

Stephensons specialises in numerous areas of defective product claims, including:

  • Medical devices and pharmaceuticals
  • Food products which give rise to illness, for example CJD
  • Defective appliances and equipment
  • Defective toys
  • Contaminated water supplies
  • Faulty consumer products - wide ranging from glasses, furniture, cards
  • Defective hair products

Businesses that make products such as foodstuffs, pharmaceuticals and cosmetics have a duty of care to ensure that their customers and other individuals do not suffer injury or illness as a result of their products. A product can be faulty or defective and still be sold at a discounted price if the defect is not determined as dangerous. However, if a product has been sold to a consumer without any mention of a possible fault or defect and they are then harmed in some way, the person may be able to claim compensation.

Under the Consumer Protection Act (CPA), UK citizens are legally protected against injury and damage caused by defective products or faulty goods. If a product made, distributed, supplied or sold in the UK is discovered to be unsafe in some way, you are entitled to seek compensation. This could be for a number of reasons, such as death, injury or damage to property; this also applies even if the sales contract states that there is limited liability.

How do I claim faulty product compensation?

If you have been affected by a faulty product through no fault of your own, you could be entitled to compensation. However, these claims can be complex, so it is important to seek professional legal advice. Our friendly and helpful legal team are ready and waiting to provide expert legal advice and let you know if you are entitled to make a claim. If your circumstances warrant compensation, as per the Consumer Protection Act and European Union legislation, a team of specialist compensation solicitors are available with years of combined experience in defective product claims. 

We recognise that no two defective product claims are the same and that is why we endeavour to deliver bespoke legal services which treat each case as a first and each customer as an individual.

No matter what the defective product is, our solicitors will be able to help. From medical devices and pharmaceuticals to food poisoning, contaminated water and defective hair products, a team of expert compensation solicitors could help you to claim the compensation you deserve. The defective products field also includes faulty appliances and toys, industrial equipment, furniture and other products. Depending upon the nature of the case, the sum of any compensation can vary greatly, but as a major UK law firm, Stephensons boasts the experience and expertise to take on cases of any size.

It all starts with a simple conversation and some free initial no obligation legal advice, so if you have suffered injury or illness because of a defective product, give us a call on 0203 816 0065. You will be able to find out if you could be entitled to make a no win no fee claim. 

loading staff

We're widely accredited for our work - personal injury

  • Personal Injury Accreditation
  • Chambers
  • Members of the Association of Personal Injury Lawyers (APIL)
  • Legal 500

It is our business to deliver legal services that work for our clients, you can trust our specialists to take care of things on your behalf. Over the years our personal injury team has been recognised by industry awards and accredited for their excellence.

Memberships & accreditations

9.3 out of 10
Trustpilot logo5-stars on trustpilot Based on count 551

We're Great

It is our business to deliver legal services that work for our clients, and you can trust our specialists to take care of things on your behalf.

Our Trustpilot reviews

Stephensons were amazing, they took me through the whole case step by step and kept me updated all the time. I'm so happy it's over now and the case is closed thanks to the team. I could not thank you guys enough.
View from a personal injury client

Statistics show an increase in the number of injuries in care homes

Many of us put our trust in care homes to look after and care for our elderly and vulnerable relatives. We rely on them to treat our relatives with respect as well as protecting them from harm when they need it most. However, recent figures from...

Read more

Personal Injury Twitter Block

Asbestos risk to children and staff in more than 5,000 English primary schools

Schools are failing to publicly report asbestos in their buildings putting thousands of children and staff at risk from asbestos related illnesses, reveals national law firm. A Freedom of Information (FOI) request by Stephensons Solicitors LLP to the...

Read more
  • Louise Griffiths
  • Kate Sweeney
  • ​Danielle Callaway
  • ​Rebecca Dawber
  • ​Pauline Smith
  • Barry Sutton
  • Robert Donlan
  • ​Shahina Sakeria
  • Cecilia Frodsham
  • Clare Gammond
  • Sarah Masters
  • Steven Jones
  • Samantha Ord
  • Katie Plappert

We're always here for you

As an award-winning top 150 law firm, with over 450 staff based in offices across the country, you're never far from the advice you need.

Find your nearest Stephensons office and arrange a meeting

As an award-winning top 150 law firm, with over 450 staff based in offices across the country, you're never far from the advice you need.