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Helpline and legal expenses claims handling service

Stephensons has been working with legal expense insurers, insurance brokers, unions and affinity groups for over 25 years. We understand that it is becoming increasingly important for providers to differentiate themselves in this market and that your business partners and customers are increasingly seeking complementary value added services.

Our capability spans the full range of requirements from initial telephone advice, first notification of loss (FNOL) processing, to complete legal claims handling under delegated authority. We are a full service law firm, which means that we are able to handle all service areas without the need to outsource. This means that the client experience is improved because they are not required to source an alternative legal services provider.

Additionally, we are able save time in the end to end process presenting a seamless service to your policyholders/members, leading to higher retention rates.