Dispute resolution solicitors - consumer & civil

Our experienced dispute resolution team at Stephensons specialises in a wide range of consumer law topics from builder disputes to unenforceable credit agreements. To speak with one of our experienced lawyers call us now on 0203 816 9314 alternatively please complete our online enquiry form and a member of the team will be in touch.

Stephensons is recognised as an industry leader for upholding consumer rights and fighting for the legal rights of individuals. We are experienced in a wide range of cases wide range of cases including poor workmanship by tradesmen, disputes with finance companies, disagreements over transfer of property and family disagreements over Wills and trusts, among many other types of dispute.

If you are currently involved in a dispute with an organisation or an individual - such us a financial loan or agreement, a product you’ve bought that’s faulty or a boundary disagreement with a neighbour - we can offer a fixed fee 30-minute appointments from only £150. We can advise you on what taking action will cost you overall, how long it’s likely to take and whether your have a strong case.

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Consumer & civil rights

When a person or an organisation deprives you of your consumer or civil rights, it can lead to an ongoing dispute and considerable anxiety for you until the dispute is resolved.

It could also mean you need the best legal advice and representation to protect your interests and help end the dispute as soon as possible.

Our specialist consumer law team is run by leading lawyer and consumer champion, Andrew Leakey, who is an expert in consumer litigation and has represented members of the public in disputes with lenders and in fighting unfair consumer credit agreements.

The special expertise our team has developed in this area of dispute resolution means we can provide effective legal advice at an affordable, fixed price. And the particular areas where you might require legal advice – and where we have specific experience and expertise - include:

  • Builder disputes
  • Car finance disputes
  • Car repossession
  • Cavity wall insulation – damp problems
  • Consumer rights
  • Equine disputes
  • Finance fraud
  • Flight compensation claims
  • Hire purchase agreements
  • Holiday and travel claims
  • Lease extension disputes
  • Mis-sold PPI
  • Professional negligence
  • Property transfer disputes
  • Unenforceable credit agreements
  • Unmarried property disputes
  • Will, trust and estate disputes

While bringing disputes to a conclusion through discussion and mediation is often the best result for everyone involved, sometimes cases need to go to court and we will help, support and defend your rights during that process.

Please contact our specialists on 0203 816 9314 or complete our online enquiry form and we will get in touch with you.

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It is our business to deliver legal services that work for our clients, and you can trust our specialists to take care of things on your behalf.

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An outstanding professional service from all the staff I dealt and spoke with. Friendly as well as informative and helpful, fast to reply to any queries. A credit to their profession, second to none in my book.
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Dispute resolution FAQs

Can I get all my money back?

If the problems are extremely serious this is possible, but not guaranteed. You can only reject the goods if you don't accept repairs, and stop using them very quickly. You must also tell the person who sold the goods that you are rejecting them, preferably in writing.

Can I withhold payment?

If there are genuine problems, you can withhold payment until the issues are resolved. This does depend on the terms of any contract – you should seek advice on this issue.

Should I cancel the cheque?

The law regards a cheque as a separate contract to pay someone. It is very difficult to defend a claim for a cancelled cheque.

Can I sue anyone else?

If you have paid by credit card or finance arranged by the seller, you may be able to pursue your lender instead of the seller.

How should I pay for goods?

Where possible you should pay a deposit of at least £30 on a credit card. If you have paid by credit card or finance arranged by the seller, you may be able to pursue your lender instead of the seller.

What if my opponents threatens me?

You should report any problems to the police and seek advice immediately. Don't give in to any threats.

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We're always here for you

As an award-winning top 150 law firm, with over 450 staff based in offices across the country, you're never far from the advice you need.

Find your nearest Stephensons office and arrange a meeting

As an award-winning top 150 law firm, with over 450 staff based in offices across the country, you're never far from the advice you need.