Dispute resolution solicitors - consumer & civil

Our specialist dispute resolution solicitors are able to advise on all issues relating to consumer and civil disputes. Whether you have problems with a loan, have been sold a faulty item or you find yourself involved in a boundary dispute, we have unrivalled experience in fighting for your rights. Our dispute resolution team offer fixed price advice with 30 minute appointments available from £150.

From solicitors mistakes to Will disputes, our specialist dispute resolution team will be able to advise you on the best course of action in resolving your consumer problems. If you would like to speak to a member of our dispute resolution team please contact us on 0203 816 9314, alternatively please complete our online enquiry form and a member of the team will be in touch.

If you have a secured loan or current loan over £10,000 get it checked by one of our specialist solicitors to see if the agreement is unenforceable.

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Dispute resolution - areas of specialism

  • Builder disputes
  • Car finance disputes
  • Car repossession
  • Cavity wall insulation - damp problems
  • Consumer rights
  • Equine disputes
  • Finance fraud victims
  • Flight compensation claims
  • Hire purchase agreements
  • Holiday and travel claims
  • Lease extension disputes
  • Mis-sold PPI
  • Professional negligence
  • Property transfer disputes
  • Unenforceable credit agreements
  • Unmarried property disputes
  • Will, trust and estate disputes

Dispute resolution FAQs

Can I get all my money back?

If the problems are extremely serious this is possible, but not guaranteed. You can only reject the goods if you don't accept repairs, and stop using them very quickly. You must also tell the person who sold the goods that you are rejecting them, preferably in writing.

Can I withhold payment?

If there are genuine problems, you can withhold payment until the issues are resolved. This does depend on the terms of any contract – you should seek advice on this issue.

Should I cancel the cheque?

The law regards a cheque as a separate contract to pay someone. It is very difficult to defend a claim for a cancelled cheque.

Can I sue anyone else?

If you have paid by credit card or finance arranged by the seller, you may be able to pursue your lender instead of the seller.

How should I pay for goods?

Where possible you should pay a deposit of at least £30 on a credit card. If you have paid by credit card or finance arranged by the seller, you may be able to pursue your lender instead of the seller.

What if my opponents threatens me?

You should report any problems to the police and seek advice immediately. Don't give in to any threats.

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An outstanding professional service from all the staff I dealt and spoke with. Friendly as well as informative and helpful, fast to reply to any queries. A credit to their profession, second to none in my book.
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We're always here for you

As an award-winning top 150 law firm, with over 450 staff based in offices across the country, you're never far from the advice you need.

Find your nearest Stephensons office and arrange a meeting

As an award-winning top 150 law firm, with over 450 staff based in offices across the country, you're never far from the advice you need.