There is no doubt that the world is evolving, and technological advancements play a huge role in the modern society of the United Kingdom. At the time of writing, technology forms to be heavily integrated into the life of nearly every human, and most...
A claim for discrimination arising from a disability can be brought when an individual is treated less favourably because of something arising out of their disability. This could include, for example, instances where customers have been denied a service because they cannot access it in the standard way that a person without a disability would.
A business or organisation may have a defence to such a claim if it can objectively justify their actions by demonstrating that their actions were proportionate (i.e. there is no reasonable alternative),and were taken in order to achieve a legitimate aim, (e.g. genuine health and safety reasons).
In order to utilise this defence, an employer has to show clear evidence that it had conducted a balancing exercise between it’s business needs and the discriminatory effect upon the individual and had given consideration to alternatives that might achieve the same result without being disadvantageous to the user.