What our clients say - medical negligence

At Stephensons our team of medical negligence claims solicitors pride themselves on achieving the best possible result for our clients, below is a range of comments from clients who have used our services. If you would like to speak us call on 0203 817 9430 or complete our online enquiry form and a member of the team will contact you directly.​

"Absolutely excellent company to which I will highly recommend their professionalism and attention to detail is to be commended. They are very pleasant to communicate with and will fully explain and support your needs with integrity and compassion well done to all who work within the company, keep up the great work." - View from a satisfied client

  • Living with Cerebral Palsy - Nicole's Story 

    Nicole Loughrey was injured at birth due to the negligence of medical professionals and diagnosed with cerebral palsy. Nicole's parents came to the specialist medical negligence solicitors at Stephensons and we were able to secure funding to support Nicole and her family for the future. Here Nicole's mother Jan talks about how life has changed since they have been able to move to a new home which better caters for the needs of Nicole. Jan also talks about her experience of working alongside the medical negligence team here at Stephensons. Head of Medical Negligence at Stephensons, Judith Thomas-Whittingham shares her pride at being invited into the Loughrey's new home and be able to see first hand how the compensation they received has made such a positive difference in their lives.

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  • Jan Loughrey

    "Ever since I've got to know Judith she's always been absolutely lovely. And she's always wanting to help. She absolutely idolises Nicole. The work that they put into it on a daily basis, which we don't see, has been second to none. All the team, everyone I've come across, they can't do enough for you. I would say go to Stephensons, they're absolutely amazing."
    Jan Loughrey

  • Judith Thomas Whittingham - Cerebral Palsy Claims Specialist

    "To see the end result is an amazing achievement. We work so hard with our clients and on behalf of our clients in order to get the result that we wish for. But then it's very difficult to envisage actually in practise what that means. It's a privilege to be invited back into your client's homes, and to share that with them." 
    Judith Thomas Whittingham - Head of Medical Negligence

"At Stephensons Solicitors LLP  the ‘whole team is excellent and all the lawyers there are uniformly professional’. Head of the ‘first-class department’ is the ‘dynamic’ Judith Thomas-Whittingham who is praised for her ‘drive, commitment and refreshingly down to earth approach’. Tom Mooney  is commended for his ‘courage and for his sound judgement when fighting difficult cases which others might not pursue’. The ‘compassionate’ Claire Stockley  ‘applies enormous dedication to her clients’ cases coupled with an extremely thorough approach to evidence and preparation. No detail is left unaddressed and she has an instinctive tactical understanding of the case and good judgement’. The senior associates also garner praise - Laura Sheehan  is lauded for her ‘ability to master complex cases and to concentrate on the key issues’. Jamie Cruickshanks  is ‘tenacious in securing the right results for his clients’ and Carla Duprey  is ‘on the ball and very efficient’. The team acts for clients nationwide and is known for its specialist skills in birth and brain injury as well as medical misdiagnosis and amputation cases. In addition the team has continued to secure the clinical negligence civil contract from the Legal Aid Agency. It has a ‘well-organised and very efficient team of enthusiastic and hardworking practitioners who are attracting some very good work’." - Legal 500, 2018

"Stephensons Solicitors LLP attracts praise for its ‘highly client-centric approach’ and for its ‘hardworking team, which does a first-class job’" , "The ‘very professional and ethical team’ acts for clients nationwide and is known for its specialist expertise in birth and brain injury, medical misdiagnosis and amputation cases." - Legal 500, 2017

"Stephensons always operate with integrity and put the client’s needs and wishes at the forefront of their actions. The solicitors at Stephensons are friendly, approachable and receptive to our suggestions for ways to improve the quality of life and well-being of clients. An example is when we identified that a client was living in poor quality housing. We were able to demonstrate how this could be negatively impacting on the client’s physical well-being and also the detrimental impact that the housing was having on the family’s ability to provide enrichment and social stimulation. Stephensons responded very quickly to our suggestions and acted proactively to secure funding, meaning that the client and his family were re-housed within two weeks.

The clinical negligence team at Stephensons have a high level of understanding of acquired brain injuries and the impact that this can have on a person who sustains such an injury, but also on the families and friends of those people. This is evident during discussions between Stephensons and our Case Managers in which Stephensons solicitors need no explanation regarding the finer details of their client’s injuries and the consequences of this on their everyday life.  They know and understand these points to a high degree and are passionate advocates for the rights of their clients. In particular, Judith Thomas-Whittingham and Laura Sheehan have demonstrated empathy and compassion for their clients. Tom Mooney has supported Headway Wigan and Leigh for several years as a member of their committee.  The company as a whole demonstrates their commitment and support of the acquired brain injury community by fund-raising and raising awareness of acquired brain injury at the annual Hats for Headway event.

We have seen a high level of professionalism from Stephensons and would have no hesitation in recommending them." - Active Case Management

"Stephensons provided us with legal representation after our original solicitors were unable to continue our case. We approached several companies but Stephensons stood out as specialists in their field. We felt reassured with the transition and were always kept fully informed with the progress of the case. Judith and her team were remarkable and we cannot rate them highly enough, there support was second to none and they were completely honest and professional throughout. Due to the complexity of our case we had many questions and Stephensons were always willing to fully answer our concerns and guided us carefully. We will always be so grateful and thankful for all their hard work and will have no hesitation in using Stephensons again if we ever need representation again. Once again thank you Stephensons for your excellent work."
View from a satisfied client

"Absolutely excellent company to which I will highly recommend their professionalism and attention to detail is to be commended. They are very pleasant to communicate with and will fully explain and support your needs  with integrity and compassion well done to all who work within the company, keep up the great work."
View from a satisfied client

"I have been a customer of your firm now for the past few years. My clinical negligence claim was recently settled and I would like to thank Tom and Alex for all the work they have done on my behalf. My condition will never improve but the security of my mortgage being paid will help if my condition deteriorates to the extent I have to reduce my hours further.”
View from a satisfied client

"Since Laura’s taken over, I’ve seen that she has/is working hard for me, she always takes time to talk to me and answer any questions I have (she never leaves me waiting or says she’s too busy), she’s always courteous and professional (even when I’m not being so polite). She listens to me and understands.

"I believe that people should be recognised for the good things they do, and Laura is making my life easier by taking all the stress of this claim from me and making things a lot easier for me. I am lucky to have her as my solicitor." 
View from a satisfied client
 
"Very clear, concise information from the start, friendly, approachable, nothing is too much trouble, I felt at ease."
View from a satisfied client
 
“Stephensons… are the best firm of solicitors I have ever had the pleasure of coming into contact with. They are always ready to listen and they give honest and truthful advice. They are truly a lovely company.”
Barrie Kersh
 
“I want to express my satisfaction and gratitude to my solicitor Tom Mooney! He is an excellent professional and a compassionate person. Very often my emotions were overpowering me but Tom expressed sympathy and patience. Tom used to give me a sensible piece of advice while I could not always think straightforward.  He was always polite and tactful. I would recommend your company to anyone if I have a chance.”
View from a satisfied client
 
“The service was wonderful. Stephensons were extremely competent in what they did.”
View from a satisfied client
 
“Provided an excellent service at all times, highly recommended.”
View from a satisfied client
 
“I was kept well-informed throughout the whole process, which resulted in a satisfactory and successful outcome. I received useful advice from my named solicitor personally and was always able to speak to her when necessary.”
View from a satisfied client
 
“We would like to express our sincere thanks for all the hard work, dedication and support shown by Louise and all her team through this tough and emotional time.”
View from a satisfied client
 
"We have been so impressed with the way you have handled our case over the years, words cannot express our admiration for your professionalism from the beginning to the end of our case, also from your choice of specialists, barrister and so on.
 
Jamie Cruickshanks is an asset to Stephensons and I hope they realise and appreciate who they have working for them, a very big thank you for how you have dealt with everything and how you have openly communicated with us. I always had complete trust and faith in you and this has been proven."
View from a satisfied client

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9.3out of 10
5-stars on Trustpilot Based on count 551

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Clin neg staff reorder

  • Louise Griffiths
  • Judith Thomas-Whittingham
  • Tom Mooney
  • Laura Sheehan
  • Claire Stockley
  • Jamie Cruickshanks
  • ​Carla Duprey
  • Gemma Crompton
  • Alexandra Cullen
  • Laura Owen
  • Kelly Withers
  • Amy Makin​
  • Pam Thompson
  • Justine Wright