• 01616 966 229
  • Request a callback
Stephensons Solicitors LLP Banner Image

News and Events

Carcraft - consumer rights

  • Posted

One of the country’s largest retailers of used cars went into administration on 30 April 2015. 

Carcraft, which had outlets all over the country and whose head office was in Rochdale had been successfully operating in the used car sector since 1951. However, over recent years it has been reported that it has struggled to adapt to the ever changing regulatory and market conditions in the used car industry.

The administrators, Grant Thornton, have advised customers of the company that any warranty, service plans and MOT’s will not be honoured by the company given its collapse.

If you are one of the many hundreds of customers of Carcraft and are concerned by the collapse of the business you may wish to know what your future legal rights are if anything goes wrong with the vehicle you purchased. 

Here are some tips which may assist you if the vehicle you bought is or becomes defective

If you purchased the vehicle with cash, cheque or a debit card then it is unlikely you will have any redress from Carcraft. You will be treated as an unsecured creditor and will need to contact the administrators to lodge a claim with them. Do not expect anything back under this process.

If you paid for the vehicle using a credit card then you may have a 'like claim' against your credit card company pursuant to Section 75 of the Consumer Credit Act 1974 (as amended). 

If you bought the vehicle using a finance agreement then you may have redress directly from the finance company. There are various different types of credit agreements and therefore it is important to find out what type of agreement you signed, (e.g. hire purchase, conditional sale etc), before setting out your legal case.

If you have any issues or concerns regarding a vehicle you have purchased from Carcraft you should not hesitate to contact our consumer law team within our dispute resolution department for advice from our specialist consumer rights solicitors call us on 01616 966 229.

By consumer rights solicitor, Liam Waine


    • Consumer RightsStephensons
    • Posted

    Thank you for your enquiry. If the company is based in England or Wales, and the contract is concluded there also, then yes, the Consumer Rights Act will still apply.