Buying a new home is often one of the biggest purchases of our lives. It is an exciting yet often worrying time. Most new homes are covered by a builder’s warranty; the most common being the National House Building Control (NHBC). You may agree to...
Our specialist consumer rights solicitors have extensive experience resolving disputes and can help you find the most efficient cost effective solutions to your consumer disputes; whether you've been sold a faulty car or caravan, or if your washing machine has stopped working after a few months. For more information on your consumer rights call our experts on 0203 816 9314.
We offer fixed price advice with 30 minute appointments available for £150 with specialist advisers.
The legislation that applies to your case will depend on when you bought the product. If the product was bought before the 1st October 2015, the Sale of Goods Act 1979 applies. If you bought it on or after the 1st October 2015, then the Consumer Rights Act 2015 applies.
If you purchased the product using credit, i.e. under a loan agreement or using a credit card, then you may also have additional protection under S.75 Consumer Credit Act 1974 (if at least £100 was financed on credit), which can give you a route to resolve your issues through your lender, and the financial ombudsman, if the seller will not cooperate.