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Customer wins compensation against hairdresser

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A young woman has received £5,250 in an out of court settlement against a hairdressing salon in Nottingham, following treatment which left her looking like a “scarecrow”.

Charlotte Jones paid £60 to have the salon change her from brunette to blonde. The disastrous treatment left her with a burnt scalp and straw-like hair.

The first application of bleach turned her hair orange, and she had to undergo a further five bleaching treatments to get her hair to the right colour, blonde.  As a consequence of these intensive treatments within a short space of time, her hair became badly damaged, and she was forced to wear a hat for three months.  Her hair fell out in clumps and a consultation with a follicle specialist confirmed that she should shave her head and re-grow her locks from scratch.

Charlotte, 27, sought an apology from the salon and she said she was told by the manager that the hairdresser who had carried out the procedures was a trainee and uninsured. 

Following a long legal battle, full responsibility for the damage to Charlotte’s hair has been accepted by the salon, following them initially blaming this on the trainee. Despite the fact that she wasn’t fully qualified, the salon had allowed her to work there and use their facilities.

The Hair Council confirm that whilst Parliament introduced the Hairdresser’s Regulation Act in 1964, only around 10% of hairdressing staff are actually registered. They state that there is nothing to prevent unregistered hairdressers practising, and in the event that something does go wrong, which cannot be rectified by the salon, then legal action is often the only solution.

Stephensons have a specialist personal injury department who can give advice on making a claim for compensation, call us for a free initial assessment on 01616 966 229

By personal injury executive, Pauline Smith