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TalkTalk data hack - what should you do?

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There have been significant amounts of column inches dedicated to the announcement by phone and broadband company, TalkTalk, confirming their computer systems were hit by a ‘significant and sustained’ cyber-attack. 

Whilst it is still very early days in the investigation, the company has indicated that a large number of customers’ personal information and data could have been accessed, including names and addresses, dates of birth, email addresses, and more importantly, account information and bank and credit card details. 

It could be several months before the extent of the data breach is known, and before individual customers are told if, and to what extent, their personal information has been compromised.  In the meantime, TalkTalk customers should be vigilant and follow some very important, and simple, advice:

Top Tips:

  • If you receive any communication, whether by telephone, email or post, consider it very carefully before responding and providing any further information

  • Do not provide or confirm your bank details or credit card details to anyone claiming to be from TalkTalk

  • Check your bank and credit card statement carefully to check that the right amounts are being deducted, or for any suspicious activity, and if anything seems incorrect, contact both your bank, TalkTalk, and Action Fraud

If you suffer any kind of financial loss as a result of the data breach, TalkTalk have an obligation to compensate you for that loss.  If they fail to do that, then you could have a claim against TalkTalk under the Data Protection Act 1998.

Our specialist dispute resolution solicitors are able to advise on all issues relating to consumer disputes. Whether you have problems with a loan, have been sold a faulty item or you find yourself involved in a boundary dispute, we have unrivalled experience in fighting for your rights.

If you think you may have a claim and wish to discuss it with us, please telephone our specialist team on 01616 966 229, or complete our online enquiry form and someone will respond to you as soon as possible. We offer a variety of fixed fee services for the initial stages of cases like this, including fixed price advice with 30 minute appointments available from £79.95 with our specialist advisers.