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Pauline Smith

Personal Injury Executive and Senior Associate


Pauline was made a senior associate of the firm in 2013, and has a wealth of experience in dealing with injury claims.

Pauline joined Stephensons in 1986, and started working in the personal injury department in 1989 as a paralegal. She took the position of personal injury executive in 2001 and has remained in that role since. Pauline deals with a widely varied caseload incorporating fast track and multitrack claims, including:

  • Beauty injury claims
  • CICA claims
  • Dog attack injury claims
  • Employers' liability
  • Highway tripping claims
  • Industrial disease claims
  • Product liability claims
  • Public liability claims

Pauline is a good communicator, and helps clients deal with what is often a difficult time for them with compassion and honesty. Pauline tries to make the claim process as transparent as possible for clients, and provides easily understandable advice at every stage of the claim.

Pauline is also a keen personal injury blogger and regularly contributes articles for publication on the firm's website. Some of her latest blogs can be found below:

Cases of note

What others say

"The kindness and compassion shown to me throughout an extremely difficult period was very much appreciated, and I always felt safe in the knowledge that you would do all you could. The fervour you showed throughout my case was incredible – your dedication and experience really shone and brought a fantastic result." - View from a satisfied client

"I can’t express how grateful I am for your continued tenacity and support throughout my complex claim." - View from a satisfied client

"Very grateful and satisfied with the level of work put into my case. Pauline has been very helpful and always kept me updated and highly professional. Thank you to all the team." - View from a satisfied client

"Mine was a particularly challenging case and I knew that Stephensons would be able to deal with all the aspects and guide me through the difficult process with my claim.I would have no hesitation in recommending Stephensons as they were professional throughout, and at all times I was kept informed. Thank you" - View from a satisfied client

"Advice from all of your colleagues was second to none, I could not have asked for a more dedicated team through my unfortunate problems. I got through it with all of your persistence, professionalism and thoughtfulness just at the end of the phone for advice. You got the result you had worked hard for for myself and Stephensons. Thank you so very much." - View from a satisfied client

"... thank you for all the work you have done... you have made a difficult process much easier and have helped me feel comfortable throughout each stage of the claim. Your help and patience has been so important to me... and my gratitude is immeasurable." - View from a satisfied client

"Just to say a big thank you to Pauline Smith and her team at Stephensons for the dealing with my accident case, keeping me updated with reports regarding the progress of my claim on a regular basis. Everything was explained clearly to me and if I needed to know anything I was not sure of. The service was superb from start to finish. First time I have used this company but would highly recommend them to anyone, would definitely use them again if was required to need a solicitor without hesitation." - View from a satisfied client

"My contact at Stephensons was Pauline Smith who dealt with my case from the initial enquiry to the conclusion. The service she gave was prompt, efficient and totally professional. She was always available for any enquiries that I had and reacted promptly in replying to all my emails or telephone calls. I would have no reservations in recommending Stephenson’s to anyone requiring professional advice or help. The service was exceptional always professional." - View from a satisfied client

"They were excellent in dealing with my personal injury claim explained everything clearly would keep me informed at all times of any developments and concluded the whole process very quickly getting me the full compensation I deserved. I would definitely recommend them for all your legal needs. Top class." - View from a satisfied client

"I would like to take this opportunity to say thank you for the professional service you have given throughout my claim. You have consistently shown a caring, thoughtful and understanding persona at a time I felt at my most vulnerable. The outcome was good and I now feel able to move forward. I would not hesitate to recommend Stephensons to any of my friends." - View from a satisfied client

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    • Wigan
      • Wigan Investment Centre
      • Waterside Drive
      • Wigan
      • Greater Manchester
      • WN3 5BA