Client awarded £5,000 for severe burns from a beauty treatment

Pauline Smith, associate and personal injury claims handler recently settled a case for a claimant who had sustained injury due to a negligent beauty treatment at a beauty salon.

The claimant attended a beauty salon in order to undergo a back cleanse treatment which involved the use of a steamer. The claimant underwent a massage and was then left alone whilst the steamer was being used. After around five minutes, the claimant’s back started to become uncomfortably hot as so she tried to cover herself with a towel. As she was doing so, the steamer fell off its stand and landed on the massage bed.

The Claimant sustained burns to her back which left a circular scar of 3.5 x 3.2cm in her left lumbar region. The claimant’s burn was managed conservatively with dressings and took three weeks to heal. The expert opinion was that the scar would fade but remain visible in social situations if the claimant was wearing a swimming costume or a low back dress.

After Stephensons proceeded with the case against the beauty salon owners, the case was settled and the claimant received £5,000 compensation.