Credit Controller - Job Description

Reference:

AACTLC

Location:

Leigh with a move to Wigan

Closing date:

Friday 6th January 2017

Main purpose of the job:

Working within a busy accounts team the credit controller will take full responsibility for the total debtor ledger. The purpose of this role is to use good credit control procedures to reduce aged debt and debt collection days.

Responsible to:  

Accounts Manager

Key result Areas:

  • Chasing of overdue accounts via telephone and e-mail, logging all calls.
  • To document telephone conversations with clients so as to enable anyone to carry on from where it’s been left.
  • To ensure that any query notified is dealt with in a timely manner and any credit notes required are raised and issued.
  • To issue where appropriate chasing letters for those accounts not responding to telephone chasing.
  • Dealing with solicitors over issues on their problem accounts.
  • To bring to the attention of the Accounts Manager any account which refuses to pay or is in difficulty.
  • To make recommendations to the Accounts Manager for accounts to be referred to the in house debt recovery team.
  • Liaise with the debt recovery team on progress of the legal debt recovery process.
  • Analysing and presenting monthly activity reports to line manager.
  • Gathering information for the Auditors.

Person Specification

Qualifications

 

GCSE Maths and English or Equivalent

Essential

Experience

 

At least 2 years in an accounting or administrative role

Essential

Experience in of liaising with clients over the telephone

Essential

Sales Ledger and Credit Control experience

Desirable

Experience of working in a law firm

Desirable

Knowledge and Skills

 

Ability to work with high volumes of information and prioritise action

Essential

Methodical approach to work with a high attention to detail

Essential
Ability to communicate with different people e.g. commercial or  high street clients Essential

A professional and confident telephone manner

Essential

Ability to work under pressure and to deadlines

Essential

An understanding of law firm accounting and the treatment of client monies

Desirable

Personality / Other Qualities

 

Ability to work under own initiative

Essential

Ability to work productively amidst frequent interruptions and remain calm under pressure

Essential

Professional, confident and approachable manner showing tact and diplomacy at all times

Essential

Discretion and the ability to work in a highly confidential environment

Essential

Demonstrates an adaptable and flexible attitude

Essential

Highly motivated and customer care focused

Essential

If you are interested in this position please complete our online application form or contact our HR department. Please do not send enquiries to the department manager of the specific team.