Clear communication makes moving house a breeze - Gemma's Story

Client awarded £17,000 after employment tribunal rules that they were unfairly dismissed

Purchasing a new home is a landmark in the lives of many people, but it can also be incredibly stressful. Delays, property surveys, the prospect of a long and complicated chain, all reasons why buying or selling a property can be one of life’s most nail-biting moments.

When Gemma Kehoe sought to buy her new home in Evesham, Worcestershire, all of these potential complications raced through her mind. She wanted to find a conveyancing firm that would make the home buying process as hassle free as possible. Having been recommended Stephensons by her estate agent, Gemma did her own research as she explains:

“Buying a house is quite a daunting experience, and I wanted to choose the best solicitor I could to make the process that bit easier. Having had a recommendation from my estate agent, I looked online and found Stephensons had really good reviews.”

“Throughout the purchase, Stephensons were faultless. From the moment I instructed the firm and at every stage through to completion, I was kept up-to-date and informed. It was so nice to have that clarity of where everything was up to.”

During the conveyancing process, it was suspected that Gemma’s new home could have Japanese Knotweed in the back garden. This is often the cause for significant delays and an unwanted headache for both the purchaser and seller. Gemma explains the team at Stephensons kept her fully up to speed on the issue and the next steps:

“The team contacted me straight away and explained the situation in clear terms. It’s so easy to get blindsided by the whole conveyancing process but they made it so easy to understand. I could email or call them at any time and they would get back to me straight away.”

For more information on Stephensons residential conveyancing work, or to get a free quote without obligation, click here or call us on 0175 321 6399.