Reference Code: | LCNGPA |
Location: | Leigh |
Main purpose of the job:
To support and assist fee earners in carrying out duties and, where appropriate, to deal with clients and their affairs in a cost effective manner.
Responsible to:
Department Manager
Main key result areas
- Attending and advising clients where appropriate
- Responding to post, telephone enquiries and queries from clients, other professionals/experts, colleagues, where appropriate, in order to progress cases effectively
- Assisting fee earners in the department in effective case management, including (but not exclusively) drafting appeal letters and submissions, statements, protocol steps, advocacy and attendance at hearings, preparation of funding documents, requesting and returning relevant documents
- Control and management of work in progress ensuring that it is recorded and converted into paid profit costs under supervision and direction. Effective management of own time ensuring that non chargeable and chargeable hours targets are met under supervision and guidance.
- Carrying out administrative duties as appropriate
- Compliance with client care and complaints procedures in order to minimise the risk of negligence and comply with Law Society rules
Direct reports:
None
Person specification
Qualifications | |
Law degree 2.1 or above or relevant work experience | Essential |
Legal practice course or working towards | Desirable |
Driving licence | Desirable |
Experience | |
Experience of working in or studying the field of dispute resolution, consumer disputes | Desirable |
Knowledge and skills | |
Ability to work as part of a team | Essential |
Time management/organisational skills | Essential |
Research skills | Essential |
Attention to detail | Essential |
High standard of communication skills both written and oral including a professional telephone manner | Essential |
Ability to demonstrate an interest in consumer disputes | Essential |
Knowledge of Stephensons client care procedures | Desirable |
Personality / Other Qualities | |
Discretion and ability to work in a confidential environment | Essential |
Pleasant, approachable, patient, polite | Essential |
Ability to work amidst frequent interruptions | Essential |
Adaptability and flexibility | Essential |
Ability to work as part of a team | Essential |
Shows an interest in the legal profession and in developing their career within a law firm | Essential |
Please do not send enquiries to the department manager of the specific team.