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Legal services for the insurance sector

Stephensons has been working with legal expense insurers and insurance brokers for over 20 years. This means we have an in-depth understanding of the sector. We understand that it is becoming increasingly important for providers to differentiate themselves in this market and that your business partners and customers are increasingly seeking complementary value added services.

We are a full service law firm which means that we are able to support a full range of different legal expense insurance, before the event and after the event products used by your policyholders. Our capability spans the full range of policyholders' requirements, from claims - encompassing: employment, neighbour disputes, consumer, personal injury, family, clinical negligence - through to commercial, corporate, landlord, employment and regulatory advice.

Our services to the insurance sector include

  • Legal expense insurance panel solicitor work for all legal sectors
  • First notification of loss processing for motor, home and commercial insurance policies
  • 24/7 legal helplines offering advice on both private and business law
  • In-house legal costs representing insurers both in terms of dealing with non panel firm costs claims or defending or pursuing costs claims generally - Legal costs services

We have a dedicated first response contact centre and as well as 10 offices nationally. Our call centre operates 365 days a year 24/7, providing both first notification of claim and legal advice helpline services. Our staff in this team undergo specialist training in this field to specifically handle legal expense insurance claims. The range of our services combined with our ability to handle claims nationwide means that your policyholders are less likely to exercise freedom of choice because they feel comfortable working with us.

Our investment in our IT and telephony systems means that we have the latest technology to continually improve our service and share management information with you, ensure that you have visibility and control of your claims and reserving levels.

For those policyholders whose claim is not covered by a legal expense insurance policy, you can rest assured that our handling of the claim will complement your brand. We are LEXCEL accredited and used to delivering our services according to service level agreements so you will not be compromising on quality. We are always looking to evolve the way we deliver legal services and for customers not covered by a policy, cost is crucial. With this in mind we pro-actively introduced a range of fixed fee services into nearly all our service offerings.