Reference code: LSEGPA
Main purpose of the job:
To support and assist fee earners in carrying out duties and, where appropriate, to deal with clients and their affairs in a cost effective manner. To take new instructions from visiting clients.
Responsible to: Department manager
Main key result areas
- Attending and advising clients where appropriate.
- Take and process new instructions.
- Provides guidance, support and training to other staff as required.
- Assisting fee earners in the department in effective case management, including (but not exclusively) drafting pleadings, preparing instructions to counsel, arranging and attending conferences, letters of claim, statements, protocol steps, advocacy and attendance at Hearings, preparation of funding documents, requesting and returning relevant documents.
- Control and management of work in progress ensuring that it is recorded and converted into paid profit costs under supervision and direction. Effective management of own time ensuring that non chargeable and chargeable hour targets are met under supervision and guidance.
- Carrying out administrative duties as appropriate.
- Compliance with client care and complaints procedures in order to minimise the risk of negligence and comply with Law Society rules.
Person specification
Essential | Desirable | |
Qualifications | ||
| Law degree with a minimum 2:1, or relevant work experience | X |
|
| Driving licence | X |
|
| Legal Practice course | X | |
Experience | ||
| Experience of working in or studying the relevant legal field | X | |
Knowledge and skills | ||
| Good standard of computer literacy | X |
|
| Research skills | X |
|
| Organisation and time management skills | X |
|
| Excellent communication skills both face to face and over the telephone | X | |
| Solicitors accounts rules |
| X |
| Stephensons client complaints rules and client care procedures |
| X |
| Knowledge of litigation |
| X |
| Knowledge of up to date legislation |
| X |
| Knowledge of case management systems |
| X |
Personality / Other Qualities | ||
| Discretion and ability to work in a confidential environment | X | |
| Pleasant, approachable, patient and polite | X | |
| Ability to work amidst frequent interruptions | X |
|
| Adaptability and flexibility | X | |
| Ability to work as part of a team | X |
