Stephensons Trustpilot stars
Based on count 1005
View all reviews

£1,350 awarded to client who suffered burns due to negligent spa treatment

Pauline Smith, associate and personal injury claims handler recently settled a case for a claimant who had sustained injury due to receiving a massage treatment on a defective bed.

The claimant attended at Donnington Valley Health Club as her children had bought her a type of aqua massage treatment, a hydrotherm massage as a surprise. The massage required the claimant to lie on a hot ‘lilo’ type bed and where she then received a manual massage. The full body massage lasted for one hour. The claimant noted that the bed was too hot when she began the massage; however she was advised that her body would get used to it and so she proceeded with the massage. It was later in the evening when the claimant noticed that her back and buttocks were particularly red.

The claimant suffered thermal burns across the whole of her back and buttocks. Due to the Claimant’s injuries, for the first two to three weeks she was in a lot of pain so had trouble sleeping. The expert opinion was that the claimant would recover completely from her injuries four weeks post accident.

After Stephensons proceeded with the case against the property owners, the case was settled and the claimant received £1,350 compensation. 

loading staff

Staying safe when driving in the dark

At the end of October the clocks go back, sunset occurs earlier in the day and unfortunately, the number of road traffic accidents  rise. In 2019, pedestrian deaths rose from 33 in September and 36 in October to 54 in November and 57 in December....

Read more

Personal Injury Twitter Block

@SolicitorsLLP

Stephensons named a finalist in the Personal Injury Awards 2020

The national law firm, Stephensons, has been named a finalist in the ‘Outstanding Case of the Year’ category at the Personal Injury Awards 2020 . Now in its 13th year, the Personal Injury Awards highlight and celebrate the excellence of...

Read more
4.7out of 10
4.7 score on Trustpilot Based on count 1005

We're Great

It is our business to deliver legal services that work for our clients, and you can trust our specialists to take care of things on your behalf.

Our Trustpilot reviews

  • Louise Griffiths
  • Kate Sweeney
  • ​Danielle Callaway
  • Robert Donlan
  • ​Rebecca Dawber
  • ​Pauline Smith
  • Barry Sutton
  • ​Shahina Sakeria​
  • Sarah Masters
  • Brea Carney-Jones
  • Steven Jones
  • Katie Plappert