£1,350 awarded to client who suffered burns due to negligent spa treatment

Pauline Smith, associate and personal injury claims handler recently settled a case for a claimant who had sustained injury due to receiving a massage treatment on a defective bed.

The claimant attended at Donnington Valley Health Club as her children had bought her a type of aqua massage treatment, a hydrotherm massage as a surprise. The massage required the claimant to lie on a hot ‘lilo’ type bed and where she then received a manual massage. The full body massage lasted for one hour. The claimant noted that the bed was too hot when she began the massage; however she was advised that her body would get used to it and so she proceeded with the massage. It was later in the evening when the claimant noticed that her back and buttocks were particularly red.

The claimant suffered thermal burns across the whole of her back and buttocks. Due to the Claimant’s injuries, for the first two to three weeks she was in a lot of pain so had trouble sleeping. The expert opinion was that the claimant would recover completely from her injuries four weeks post accident.

After Stephensons proceeded with the case against the property owners, the case was settled and the claimant received £1,350 compensation. 

loading staff

How is a claim for personal injury valued?

As a personal injury file handler, this is one of the questions that I am most frequently asked by my clients – how do I go about assessing how much an injured person should receive for their injuries? There is a process to this, and whilst it...

Read more

Personal Injury Twitter Block

@SolicitorsLLP

Stephensons supports clients through pandemic

Stephensons is operating an agile working approach to assisting clients and is still open for business in the face of the coronavirus pandemic. Following the guidance issued by Public Health England (PHE) the firm’s services remain open and...

Read more
4.7out of 10
4.7 score on Trustpilot Based on count 858

We're Great

It is our business to deliver legal services that work for our clients, and you can trust our specialists to take care of things on your behalf.

Our Trustpilot reviews

  • Louise Griffiths
  • Kate Sweeney
  • ​Danielle Callaway
  • Robert Donlan
  • ​Rebecca Dawber
  • ​Pauline Smith
  • Barry Sutton
  • ​Shahina Sakeria
  • Cecilia Frodsham
  • Sarah Masters
  • Clare Wood
  • Brea Carney-Jones
  • Steven Jones
  • Samantha Ord
  • Katie Plappert