£1,350 awarded to client who suffered burns due to negligent spa treatment

Pauline Smith, associate and personal injury claims handler recently settled a case for a claimant who had sustained injury due to receiving a massage treatment on a defective bed.

The claimant attended at Donnington Valley Health Club as her children had bought her a type of aqua massage treatment, a hydrotherm massage as a surprise. The massage required the claimant to lie on a hot ‘lilo’ type bed and where she then received a manual massage. The full body massage lasted for one hour. The claimant noted that the bed was too hot when she began the massage; however she was advised that her body would get used to it and so she proceeded with the massage. It was later in the evening when the claimant noticed that her back and buttocks were particularly red.

The claimant suffered thermal burns across the whole of her back and buttocks. Due to the Claimant’s injuries, for the first two to three weeks she was in a lot of pain so had trouble sleeping. The expert opinion was that the claimant would recover completely from her injuries four weeks post accident.

After Stephensons proceeded with the case against the property owners, the case was settled and the claimant received £1,350 compensation. 

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