Graduate Paralegal - SRA Interventions

Reference Code:

WSRGPA

Location:

Wigan

Main purpose of the job:

To support and assist in SRA interventions.

Responsible to:

Department Manager

Main key result areas

  • Dealing with all administrative aspects of interventions including sorting, selecting and marking of files and assisting at the location of the intervention
  • Attending interventions on day one
  • Working closely with the Managing Partners to evaluate files and determine which matters need to be dealt with urgently
  • Dealing with all queries from clients affected by the intervention, logging each query on the database detailing any action taken or advice provided
  • Dealing with queries from any suppliers and contractors affected by the intervention
  • Arranging for the redirection of post as appropriate
  • Providing the SRA with updates regarding the intervention when requested
  • Control and management of work in progress ensuring that time is recorded accurately
  • Compliance with all aspects of OFR, particularly client care and complaints procedures in order to minimise the risk of negligence
  • Liaising with Intervention Officers from the SRA and assisting Partner responsible in preparing relevant data for regular review meetings
  • Dealing with general accounts work and report writing to recommend payments to clients and third parties

Direct reports:

None

Person specification

Qualifications

 

Law degree with a minimum of 2:1, or relevant work experience

Essential

Experience

 

Experience of dealing with customers/clients

Essential

Experience of dealing with high volumes of telephone calls

Essential

Experience of working in a busy administrative role

Essential

Experience of working at paralegal level in a law firm

Desirable

Knowledge and skills

 

Good standard of IT skills including Excel

Essential

Adaptability and flexibility

Essential

Time management/organisational skills

Essential

Highly professional telephone manner

Essential

Client care/customer service skills

Essential

Knowledge and understanding of the SRA intervention process

Desirable

Solicitors accounts rules

Desirable

Stephensons client complaints rules and client care procedures

Desirable

Basic understanding of wills and deeds

Desirable

Personality / Other Qualities

 

Discretion and ability to work in a confidential environment

Essential

Pleasant, approachable, patient, polite

Essential

Ability to work amidst frequent interruptions whilst maintaining accuracy and attention to detail

Essential

Ability to be flexible to suit the needs of the role/department

Essential

Ability to work as part of a team

Essential

Please do not send enquiries to the department manager of the specific team.