Typist - Family - Job Description

Reference code:

MFATYP

Location:

Manchester

Main purpose of the job: 

To provide typing and administration support to the department

Main key result areas

  • Ensures that audio and copying typing is completed accurately and effectively
  • To answer the telephones correctly and ensure that all telephone messages are properly recorded and delivered efficiently
  • Maintains an effective diary system when booking appointments
  • Provides general administrative support
  • Provides reception cover as and when required
  • Ensures that post procedures; incoming, outgoing and internal are followed
  • To proof read and check all typed documents using the tools available to ensure error free work
  • To properly record any chargeable time and ensure that full file notes are written
  • To achieve typing speed of 50 wpm. whilst maintaining accuracy

Person specification

Qualifications

 

5 GCSEs at grade C or above, or equivalent. Relevant work experience can be considered as an alternative

Essential

Secretarial/typing qualification

Desirable

Experience

 

Experience of audiocopy typing

Essential

Experience in an office/clerical role

Essential

Experience in a client/customer facing environment 

Essential

Experience of time recording

Desirable

Experience of digital audio dictation

Desirable

Experience of working in a Law Firm 

Desirable

Experience of using a Case Management system

Desirable

Experience of legal terminology and typing legal documents

Desirable

Knowledge and skills

 

Good standard of computer literacy

Essential

Excellent communication skills at all levels, both face to face and over the telephone

Essential

Excellent client/customer service skills 

Essential

Excellent accuracy and attention to detail at all times

Essential

Organisation and time Management Skills

Essential

Awareness of the work undertaken by a solicitors office

Essential

Knowledge of department procedures.

Desirable

Personality / Other Qualities

 

Discretion and ability to work in a confidential environment

Essential

Pleasant, approachable, patient, polite

Essential

Ability to work amidst frequent interruptions whilst maintaining accuracy and attention to detail

Essential

Ability to be flexible to suit the needs of the Dept.

Essential

Ability to work as part of a team

Essential

Please do not send enquiries to the department manager of the specific team.