Helpline Advisor

We are seeking a professional telephone helpline advisor to deliver an exceptional service to new and prospective clients.     

  • Receive and record referrals from direct clients and introducing business partners
  • Provide advice to clients with legal enquiries
  • Proactively promote Stephensons and the Firm’s products to maximise any prospective business opportunities
  • Proactively contact clients to initiate any chaser calls to progress a client’s matter in a timely manner
  • Maintain relationships with introducing business partners, providing regular updates

As a helpline advisor you will be able to demonstrate a positive, enthusiastic and professional manner and a commitment to delivering excellent customer service whilst working in a fast paced environment. You will have excellent call control skills. Having legal experience isn’t necessary for this role, as full training will be provided.

Our stories - life at Stephensons

Why Stephensons


Stephensons is an award winning, top 150 law firm with a strong commitment to the future growth and development of the business. With an ambitious mind set, yet approachable and down to earth attitude, Stephensons provides an exciting place for long term career development and progression. Whilst we do look for highly motivated and driven individuals, we also have a strong commitment to work life balance and flexibility.

What’s on offer?

  • Competitive Salary
  • Childcare Voucher Scheme
  • Holiday Sale & Purchase scheme
  • Discounted gym membership
  • Corporate rate BUPA membership
  • Season ticket travel/parking permit loans
  • Cycle to Work Scheme
  • Payroll Giving Scheme
  • Social events

How to apply


Please apply in writing with a CV and cover letter to our recruitment specialist Claire Mills careers@stephensons.co.uk