Reference Code: | MCLNBA |
Location: | Middlebrook, Bolton |
Main purpose of the job:
Responsible for dealing with all new client enquiries relating to commercial litigation law and providing advice when appropriate. To offer excellent customer service on all calls received and proactively convert sales opportunities and maximise cross selling opportunities on a day to day basis.
Responsible to:
Department manager
Main key result areas
- Provide prompt and accurate advice on various commercial legal enquiries over the telephone and email
- Effectively handle inbound customer enquiries quickly identifying customer legal requirements
- Provide a high level of quality customer service
- To build relationships with clients both internally and externally
- Works collaboratively with the commercial litigation department ensuring all enquiries are dealt with in an efficient, timely and comprehensive manner providing appropriate advice to prospective clients
- Proactively promote the Stephensons brand to prospective clients to maximise all sales and cross selling opportunities
- Maintain internal records on case management in relation to all enquiries handled and create new files
- Preparing quotes for approval and obtaining auction documentation
- Liaising with new clients to provide documents in support of ID, obtaining monies on account to progress the file at this outset
- Credit control in terms of chasing payments of bills
- Compliance with client care and complaints procedures in order to minimise the risk of negligence and comply with Law Society Rules
Direct reports:
None
Person specification
Qualifications | |
Law degree with a minimum 2:1, or relevant work experience | Essential |
Legal practice course with elective in relevant legal area | Desirable |
Experience | |
Experience of providing basic legal advice | Desirable |
Experience of working within the legal sector, specifically within commercial litigation | Desirable |
Knowledge and skills | |
Excellent telephone manner and customer care skills | Essential |
Excellent organisation and time management skills | Essential |
Good keyboard and I.T. skills | Essential |
Excellent interpersonal skills to build and maintain positive relationships | Essential |
Stephensons client complaints rules and client care procedures | Desirable |
Experience of using a case management system | Desirable |
Experience of time recording and basic costs knowledge | Desirable |
Personality / Other Qualities | |
Ability to work as part of a team but be able to work under own initiative when required | Essential |
Ability to work productively amidst frequent interruptions and remain calm under pressure | Essential |
Professional, confident and approachable manner showing tact and diplomacy at all times | Essential |
Discretion and the ability to work in a highly confidential environment | Essential |
Demonstrates an adaptable and flexible attitude | Essential |
Highly motivated and customer care focused | Essential |
Excellent key listening skills | Essential |
Please do not send enquiries to the department manager of the specific team.