Graduate paralegal - Dispute Resolution - Consumer

Reference code: LCNGPA

Main purpose of the job:
To support and assist fee earners in carrying out duties and, where appropriate, to deal with clients and their affairs in a cost effective manner.
 
Responsible to: Department Manager
 
Main key result areas
  • Attending and advising clients where appropriate.
  • Responding to post, telephone enquiries and queries from clients, other professionals/experts, colleagues, where appropriate, in order to progress cases effectively.
  • Assisting fee earners in the department in effective case management, including (but not exclusively) drafting appeal letters and submissions, statements, protocol steps, advocacy and attendance at Hearings, preparation of funding documents, requesting and returning relevant documents.
  • Control and management of work in progress ensuring that it is recorded and converted into paid profit costs under supervision and direction. Effective management of own time ensuring that non chargeable and chargeable hours targets are met under supervision and guidance.
  • Carrying out administrative duties as appropriate.
  • Compliance with client care and complaints procedures in order to minimize the risk of negligence and comply with Law Society rules. 
 

Direct Reports

None

 
Person specification

 

Qualifications

 
Law Degree or relevant work experience

Essential

Driving licence

Desirable
Legal Practice Course or working towardsDesirable

Experience

 

Experience of working in or studying the field of Dispute Resolution, Consumer disputes  

Desirable

Knowledge and skills

 
Ability to work as part of a team

Essential

Time management/organisational skills 

Essential 

Research skills

Essential 

Attention to detail

Essential 

High standard of communication skills both written and oral including a professional telephone manner

Essential

Ability to demonstrate an interest in Consumer disputes

Essential
Knowledge of Stephensons Client Care Procedures

Desirable

Personality/other qualities

 
Discretion and ability to work in a confidential environment

Essential

Pleasant, approachable, patient and polite 

Essential 

Ability to work productively amidst frequent interruptions 

Essential

Adaptability and flexibility

Essential

Ability to work as part of a team

Essential

Shows an interest in the legal profession and in developing their career within a law firm

Essential

Please do not send enquiries to the department manager of the specific team.