Frequently asked questions
Can I get all my money back?
If the problems are extremely serious this is possible, but not guaranteed. You can only reject the goods if you don't accept repairs, and stop using them very quickly. You must also tell the person who sold the goods that you are rejecting them, preferably in writing.
Can I withhold payment?
If there are genuine problems, you can withhold payment until the issues are resolved. This does depend on the terms of any contract – you should seek advice on this issue.
Should I cancel the cheque?
The law regards a cheque as a separate contract to pay someone. It is very difficult to defend a claim for a cancelled cheque.
Can I sue anyone else?
If you have paid by credit card or finance arranged by the seller, you may be able to pursue your lender instead of the seller.
How should I pay for goods?
Where possible you should pay a deposit of at least £30 on a credit card. If you have paid by credit card or finance arranged by the seller, you may be able to pursue your lender instead of the seller.
What if my opponents threatens me?
You should report any problems to the police and seek advice immediately. Don't give in to any threats.
