Frequently asked questions
Can I really get my agreement written off?
Yes, if your agreement pre-dates 6.4.07 and breaches the Consumer Credit Act 1974, a write off may be possible.
What if my lender won't send me a copy of the agreement?
You can request the following items, quoting the 77 Consumer Credit Act 1974 – the agreement, any letters that vary the agreement, a statement of account, a statement of disbursements (who the loan monies were sent to). You can also seek a copy of application forms and any invoice for goods you bought if the loan was arranged by the seller. You must send £1 and allow your lender 21 days to reply. The debt cannot be enforced until the documents are made available.
What about agreements signed after 6.4.07?
These are less likely to be written off. However they can be challenged if they are unfair.
Can I check the agreement myself?
We have a link to a website where you can pay a small fee to check the agreement yourself.
The goods I bought on credit are faulty – what can I do?
You may be able to sue your lender if the goods are faulty. This depends on whether the purchase was by credit card or a loan arranged by the seller. Whilst this means pursuing a larger finance company, it means they are more likely to meet any award made at court. They are also more likely to take a commercial view of a dispute.
