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Useful contacts for medical complaints

When submitting a medical treatment complaint the following contact details could be useful.

The Patient Advice and Liaison Service - exist within most NHS Hospitals 
Website - Find Patient Advice and Liaison Services

The Parliamentary and Health Service Ombudsman 
Millbank Tower 
Millbank 
London 
SW1P 4QP 
Website - www.ombudsman.org.uk 
Complaints Helpline - 0345 015 4033

Independent Healthcare Advisory Service 
Centre Point 
103 New Oxford Street 
London 
WC1A IDU 
Website - www.independenthealthcare.org.uk 
Telephone - 020 7379 8598

Independent External Adjudication Secretariat 
C/o Independent Healthcare Advisory Services 
Centre Point 
103 New Oxford Street 
London 
WC1A 1DU

Care Quality Commission 
CQC National Customer Service Centre 
Citygate 
Gallowgate 
Newcastle upon Tyne 
NE1 4PA 
Website - www.cqc.org.uk 
Telephone - 03000 616161

General Medical Council 
Fitness to Practice Department 
General Medical Council 
178 Great Portland Street 
London 
W1N 6JE 
Website - www.gmc-uk.org 
Telephone - 0207 580 7642

Nursing and Midwifery Council 
23 Portland Place 
London 
W1B 1JA 
Website - www.nmc-uk.org 
Telephone - Fitness to practise 020 7462 5800 / 5801

General Dental Council 
37 Wimpole Street 
London 
W1M 8DQ 
Website - www.gdc-uk.org 
Telephone - 0207 887 3800

General Chiropractor Council 
44 Wicklow Street 
London 
WC1X 9HL 
Website - www.gcc-uk.org 
Telephone - 020 7713 5155

Action Against Medical Accidents (AvMA) 
AvMA is a charity to assist victims of medical accidents. 
Action against Medical Accidents 
44 High Street 
Croydon 
Surrey 
CR0 1YB 
Website - www.avma.org.uk 
Helpline - 0845 123 23 52

If you would like help with making a complaint:

You can ask your local Healthwatch to put you in touch with the NHS complaints advocacy provider for your area.

Website - www.healthwatch.co.uk or call Healthwatch England on 03000 683 000.

You could go to your local Citizens Advice Bureau - www.citizensadvice.org.uk

You could contact Action Against Medical Accidents (AvMA)

Website - www.avma.org.uk or call the Medical Accident Helpline - 0845 123 2352.

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