Consumer rights

If you have entered into a contract to either buy something, or for a service to be provided, such as the installation of a driveway, you have rights both under the contract you have signed, and the law. The Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 provide you with statutory rights.

These rights mean that the item you buy, or the service you have requested, must be of satisfactory quality and fit for purpose. If they are not, then the seller/supplier has breached your statutory rights, and you may have a claim against them for damages. This can sometimes mean that you are entitled to your money back.

 Our specialist consumer solicitors have extensive experience and can help you find the most efficient cost effective solutions to your consumer disputes; whether you've been sold a faulty car or are involved in a dispute with a tradesman our experts can advise you on the best course of action ensuring your rights as a consumer are upheld.
  
If you are involved in a consumer dispute please complete our online enquiry form and a member of our specialist team will contact you.
  
Areas of specialism
  • Double glazing and conservatories
  • Faulty vehicles, cars, bikes, caravans
  • Builders, plumbers, electricians
  • Patios and driveways
  • Self build disputes
  • House construction
  • Contaminated land & other environmental problems

For more information on related consumer cases click here.

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Andrew Leakey
Managing Partner of Consumer & Social Welfare

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